Recent Posts

We are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Springfield/Greene County, 417-865-7711


Practice Fire Prevention in Your Business

3/10/2020 (Permalink)

Fire is unpredictable. It can happen anytime, anywhere, to any business. But almost a third of office fires happen between 7pm and 7am, the hours workers aren’t present. Those fires also cause about 67% of property damage because they went undetected for a longer time. Fortunately, there are preventative measures you can take to minimize the chances of a fire happening in your Southwest Missouri business or commercial building.

According to OSHA, employers are required to perform a full maintenance check on their workplace’s fire extinguishers at least once per year. “Maintenance” means a thorough examination and repair, as needed, of all your businesses portable fire extinguishers, as covered in NFPA Sec. 4.

Besides checking that your fire extinguishers are regularly inspected and maintained according to local fire codes, each month you should take these actions:

  1. Look for signs of damage, including dents, corrosion, and leakage.
  2. Check the pressure gauge to make sure that the indicator is in the operating (green) range.
  3. Make sure the pull-pin isn’t missing and that the pull-pin seal is unbroken.
  4. Verify the date of the last professional maintenance inspection.
  5. Date and initial the tag to log the visual inspection.

Your company should have a fire prevention plan in writing that’s kept in the workplace and is available to all employees for examination. Even if you have only a few employees, having it written down instead of communicating it verbally is better as that it can be reviewed at any time. Your plan should include:

  1. Pertinent information about the building’s layout
  2. The building’s fire protection systems and equipment
  3. Emergency evacuation procedures

Space heaters are notorious for starting fires, so if you can get by without them, do so. But if you must have them, follow these safety tips:

  • Require employees to get approval before using a heater in their workspace.
  • Instruct that space heaters and cords be placed in out-of-the-way areas.
  • Stress the necessity to turn off space heaters at the end of the workday.
  • Establish minimum standards for heaters, including safety features and independent testing certifications.

Keep other appliances such as coffeemakers and toasters away from paper and other flammables. You should also reduce the amount of clutter in your building. Items like boxes, piles of paper, and other flammable materials can provide fuel for a fire, especially if left near a heat source. Before plugging anything in, make sure the cord hasn’t been damaged or frayed. If it has, replace it immediately. Wires should not run under rugs or between furniture and walls; they tend to heat up, so they need to be clear of any flammable objects.

We understand how devastating and confusing a fire to your home or business can be. Don’t hesitate to contact the experts here at SERVPRO®? of Springfield Greene County to help guide you through the restoration process.

7 Reasons Not to Ignore Water Damage

2/11/2020 (Permalink)

water filled floor in a flood damaged home If you experience water damage in Southwest Missouri don't delay, call SERVPRO of Springfield/Greene County at 417-865-7711

If you experience water damage in Southwest Missouri, it’s no big deal. Right? Afterall, it’s only water. But water is known as the universal solvent for a good reason - because it dissolves more substances than any other liquid. That includes major structural parts of your home or business. And that’s just the tip of the iceberg. Here’s are seven negative impacts of leaving water damage untreated:

  1. Devalued Property

The signs of water damage are difficult to hide. They’ll usually reveal themselves to any appraiser even if you attempt to paint over the stains. Also, when water’s left untreated, a repellent smell can linger which will probably turn buyers away.

  1. Structural Damage

Structural damage occurs depending on the amount of water surrounding the affected area. Drywall begins to deteriorate and the subfloor can easily warp or even split, meaning you’ll end up replacing and restoring the affected areas. Even solid materials that foundations are made of, whether masonry, concrete or stone, can soak up small amounts of water through their cracks and pores. Unless these pockets of water are removed, they can create defects in the building foundation that eventually weaken the entire structure.

  1. Mold

Any presence of water can cause mold to begin growing in as quickly as 48 hours. Once mold is present, it can be very difficult and expensive to treat and remove. Also, if mold is left untreated it can spread and can cause health effects.

  1. Electrical Damage

Once electrical systems are damaged by moisture, wiring, outlets, and electric boxes become unsafe to use until they’re professionally inspected. Electrical water damage usually occurs to kitchen appliances, washing machines, dryers, hot water tanks, furnaces, and low mounted electrical outlets.

  1. Health Hazards

A home or business exposed to floodwaters are susceptible to harmful bacteria and other microbes. If not treated correctly, toxins will linger on your affected furniture, carpets, and inside your HVAC system long after the water has dried. Those bacteria and microbes can cause serious respiratory issues and other health issues. (For other flood dangers, read, “A Flood of Concerns for Greene County”)

  1. Lost Personal Items

The same water that causes structural damage can destroy many personal items including, photographs, books, electronics, and personal documents, among other items. However, if you act quickly and call SERVPRO of Springfield / Greene County, we can help save and restore many of your personal items.

  1. And…Bugs!

Bugs love moisture and water damage creates the perfect breeding ground for mosquitoes, beetles, fleas, ticks, spiders, and more. And the hatching eggs and dying bugs will attract even more insects to the area as well as spread bacteria.

As you can see, when water damage occurs, immediate action is needed as it helps to minimize the damage and cleaning and restoration costs. SERVPRO of Springfield / Greene County is strategically positioned to be faster to any size emergency. Be sure to give us a call so you never have to experience the seven dangerous impacts of water damage yourself.

CE Classes Offerings 2020

1/23/2020 (Permalink)

continuing education class with students and instructors present sitting at tables SERVPRO of Springfield/Greene County recent Continuing Education Class

Are you in the insurance industry and need continuing education credit hours?  SERVPRO of Springfield/Greene County is offering credited course hours for insurance agents, insurance adjusters, and staff.  These programs are designed to improve knowledge of emergency mitigation. 

We are excited to be offering 23 credit hours this year at no cost to the attendee. This years course topics include; Biohazard, Restoring Contaminated Buildings, Property Fire Damage Restoration, Ethics, Understanding Mold in the Restoration Industry and a new class this year Restorative Drying for Water Damage.

Each class is designed to provide you with information to better service your customer, we provide lunch for free and informational folders with class outlines.  Class times range from 2 hours to 4 hours, with breaks built in and question and answer time.  Anyone is welcomed to attend our classes.  Our classes are taught by our very own SERVPRO CE Instructors David Bryngelson and Travis Auvil.    See our class list below and if you have any questions please feel free to contact your SERVPRO Marketing Representative at 417-865-7711.

SERVPRO of Springfield/Greene County Continuing Education Classes for 2020

  • February 25, 2020

Biohazard – 9:00AM – 11:00 AM

Restoring Contaminated Buildings – 11:30 AM – 1:30 PM

  • April 7, 2020

Property Fire Damage Restoration 8:30 AM – 12:30 PM

  • June 2, 2020

Restorative Drying for Water Damage 8:30 AM– 12:30 PM

  • August 4, 2020

Ethics 9:00 AM – 12:00 PM

  • October 6, 2020

Understanding Mold in the Restoration Industry 8:30 AM – 12:30 PM

  • December 1, 2020

Property Fire Damage Restoration 8:30 AM – 12:30 PM

Water Damage? Know When to Call and Who to Call

1/22/2020 (Permalink)

floor flooded with water If you have a water damage in your home or office an immediate response is crucial and will help limit the damage to your home or property.

According to the American Insurance Association water damage claims have been steadily growing faster than other home owners insurance claims. In fact 37% of U.S. Homeowners claim to have suffered losses from water damage. 

Most Common Causes of Water Damage Are:

  • Busted or Leaking Pipes
  • Faulty Plumbing
  • Buildup in areas prone to collecting water, such as crawl space, basements, etc. 
  • Defective household appliances
  • Malfunctioning HVAC systems
  • Natural Disasters or other weather related events. 

If you have a water damage in your home or office an immediate response is crucial and will help limit the damage to your home or property.

Three of the Best Reasons to Use SERVPRO of Springfield / Greene County

  1. Training – We never stop learning and honing our skills. We’re trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) high standards in fire and water cleanup and restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. 
  2. Equipment – We use the professional equipment needed to completely clean and remove the effects of water, 
  3. Experience – SERVPRO is not some fly-by-night type of company. They started over 50 years ago and currently have over 1,700 franchises nationwide. Your very own SERVPRO of Springfield/Greene County is proud to have been in business itself for 35 years! The extensive knowledge we’ve gained during that time makes us the go-to disaster restoration company to call. Our experience will enhance your experience with us!

We sincerely hope that you’ll never be in a situation where you need to call a disaster restoration company. But if you do, give us a shout and we’ll make the event as painless as possible.

6 Important Tips to Remember When you have a Water Damage

1/15/2020 (Permalink)

storm damaged ceiling with water spots Water spots caused from a recent storm.

1. Act quickly The severity of damage escalates the longer water sits and building components and contents stay wet, so time is of the essence in the aftermath of a flood. In fact, mold will grow within 48-72 hours, so aim to start removing water and drying the environment within 48 hours. 

2. Ventilate affected areas to prevent mold growth Mold loves moisture and organic materials such as paper or particleboard. 

3. Assess damage to items and materials.   The type of water absorbed by items, such as rainwater, water from broken pipes, contaminated river water or bacteria-filled sewage. 

4. Expose pockets of saturation hidden and concealed pockets of saturation need to be opened for cleaning and drying. Layers between building materials hold water that must be discovered and removed or dried.  Wet carpets can usually be dried by professionals with the right equipment, but carpet padding, which is like a big sponge, should be discarded.

5. Clean Conduct a thorough cleaning. After a thorough cleaning of salvageable materials, a disinfectant solution may need to be applied in case of harmful bacteria from sewage, river water debris or even standing water that has gone bad.

6. Confirm drying before reconstruction In order to prevent dry rot and structural damage, it’s important not to reconstruct or cover wood and other wet materials until the moisture content has been adequately reduced.

When severe storms and flooding hit your Springfield home, SERVPRO of Springfield / Greene County is here to help.  Our highly trained staff is available and ready to answer your call and respond immediately 24 hours a day, 7 days a week.  If your property has been damaged by water caused by flooding or water leaks, we have the experience, expertise, and equipment to restore your property properly. We specialize in water damage restoration and have extensive water damage restoration training. Our process emphasizes regular monitoring and documentation of the drying process from beginning to end and ensure your property is back to normal. 

Have Water or Flood Damage?
Call Us Today – (417) 865-7711

After a Fire: The Importance of Contents Management

1/15/2020 (Permalink)

Three females standing in front of the fireline system which cleans contents The SERVPRO of Springfield/Greene County contents management team. Front to Back, Clara, Leah and Emily (missing Lynsey)

Have you ever wondered what happens to the contents of a property after a devastating fire loss? Some items are damaged beyond help but what about those items that are not?   It can be a very overwhelming and emotional time.  There are several phases of restoring a fire damaged property, these include: Mitigation, Contents Management, cleaning, deodorizing and reconstruction.  In this blog we will focus on Contents Management.  The SERVPRO of Springfield/Greene County Contents Manager will come to your property and help you walk through this process, you might be surprised what items can be restored through the cleaning and deodorization process.

 Our team starts by assessing the scope of the work needed, prioritize items that need immediate restorative action.  Items like clothing, sentimental objects, valuables, etc. are usually addressed quickly to prevent further damage.  Once those items are removed our team gets to work on other items.    Our contents management team brings all the supplies needed to your property such as boxes, tape and bubble wrap and then carefully packs away your items safe and ready for transport.   They will also utilize our Content Management packout software which prints individual QR Codes that have an itemized list of the contents in each box and also our customers name and information to keep things organized.  Once the boxes are transported back to our cleaning facility they are carefully unloaded one box at a time and the cleaning and deodorizing process begins.  Some items go into our ozone chamber room white other items are restored with our cutting edge Fireline system which uses ultrasonic submersion tanks and dryers.

 Once the contents are cleaned and deodorized they are packed again in clean packing materials and stored in vaults in our warehouse until needed. 

SERVPRO of Springfield/Greene County has the knowledge and experience to help you through this process, we would be happy to answer any questions you have regarding this process, you can contact us at 417-865-7711, we are Here to Help.

4 Actions to Take After a Storm

1/14/2020 (Permalink)

tornado damaged home with vehicle flipped over in front of home This storm damaged home was the result of a recent tornado that struck southwest Missouri.

Most storms do little to no harm to your property. BUT, every once and a while the other shoe drops and a powerfully destructive storm rages through the Ozarks and damage is inevitable. If your residential or commercial property suffers damage, then it should be addressed and repaired by storm damage restoration professionals. But before a professional can get to you, you may need to take your own course of action.

  1. Think Safety

Following a severe storm, you’ll reasonably be concerned about the status of your home or business. However, your main priority should be safety; yours, your family’s, and/or your employees.

While inspecting your property, look out for hazardous debris, such as nails and sharp, broken edges that may cause you injury. If there’s water damage or standing water present, DO NOT turn on the power or using any appliances.

If a tree has fallen into your building, then it’s advisable not to not enter the property. Tree limbs can be a hazard as they’re extremely heavy and may have left the building structurally unsound.

In general, if you feel unsafe, then trust your intuition and stay out of any damaged structures until the professionals at SERVPRO of Springfield/Greene County make it safe to enter again.

  1. Assess the Damage

IF it is safe to do so, carefully go through your property to see what damage has occurred. Start by inspecting the outside of the structure. To ensure your safety, evaluate the roof for any damage from the ground where you should be able to spot obvious damage, such as holes or missing shingles.

While inside, check for damaged building materials, leaks, and other signs of structural and/or water damage. Water stains on ceilings and walls can indicate a leaking roof, which will require repair or replacement.

As you inspect your property, take plenty of photos, videos and written documentation of the damage. This will be necessary evidence your insurance company will want when you’re filing claims for the damage.

  1. Tarp the Roof

We strongly suggest that you wait for professionals to handle this as it can be dangerous. But if the storm has created a hole in your roof and it continues to rain or snow while waiting for help to arrive, then here’s what needs to be done if you have the ability and equipment:

  • Clear any leaves, branches, and other debris off the roof first.
  • Get a thick, high quality tarp. You’ll want to make sure it’s large enough to cover the damaged section and allow for a four-foot overhang.
  • Nail the tarp to a 2×4, wrap it around the board, and then screw the board to the roof. This board serves as the anchor board.
  • Then take more 2×4 boards and attach them to the roof perpendicular to the anchor board. When you screw the boards in, they should first go through the board, tarp, then roof.
  • Finish by attaching the overhanging tarp to the roof eave, making sure it’s secure.

If you have broken windows or holes elsewhere, then use plywood to cover up those openings.

  1. Get Storm Damage Restoration Help

If your property has been damaged in a storm, it’s important to get help immediately! Prompt action will prevent the damage from worsening and allow your property to be restored to its previous condition faster. SERVPRO of Springfield/Greene County is nearby and ready to respond 24/7 to any storm damage emergency. Our highly trained crews have the specialized equipment and resources to handle the job, large or small, residential or commercial.

When Storms Hit Do you Have a Plan?

1/14/2020 (Permalink)

property damaged from tornado This home was affected by recent storms in southwest Missouri.

On May 22, 2019 the Storm Prediction Center issued a moderate risk for severe weather in the Southwest Missouri area including Springfield and surrounding communities. During that weather event there were 48 strong tornadoes and 2 violent tornadoes that hit the Missouri/Arkansas Ozarks. 

The SERVPRO of Springfield/Greene county team responded quickly to numerous residential and commercial structures that sustained storm damage from tornadoes, high winds and flooding from the heavy rains that accompanied this storm system. 

Immediate action, such as roof tarping and sometimes tree limb removal to prevent further damage  and lessen the cost of repair and restoration to your home or business.  SERVPRO of Springfield/Greene County has the resources to make this happen during storm events such as this one.  

Our highly trained crews have the specialized equipment and resources to handle the job, large or small, residential and commercial.

Have Storm or Flood Damage?
Call Us Today (417) 865-7711

3 Signs of a Broken Pipe

1/2/2020 (Permalink)

hallway flooded from broken pipe This office was flooded by a broken pipe.

Sometimes a plumbing problem is obvious; like when it’s raining from the ceiling - and you’re on the bottom floor. Or when a small river begins to seep under your bathroom door. But at other times, broken or damaged pipes aren’t quite so obvious. But they can still let you know they exist if you pay attention to the warning signs. By doing so, you can address the problem more quickly and avoid the damage and expensive repairs that come along with water damage. So, here’s what to watch out for:

Weird Sounds

Do you ever hear whistling in your home? You’re not doing it, nobody else in the house is doing it and strange dogs are showing up at your door? Well, whistling or whining also occurs when pipes get dented. It’s caused when water is no longer able to flow freely through a pipe. This increases water pressure and may cause a pipe to burst.

The sound can also be the sign of a worn out pressure-reducing valve. Without being replaced, it could lead to burst pipes, overflow, and other issues over time.

Bad Smells

Another indication of a broken pipe are unusual or unpleasant odors. A common issue is with the p-trap. The p-trap is the U-shaped pipe that holds a small amount of water that forms a preventative seal against sewer gases coming up from your toilet or sink and into your home. If a crack causes that water to leak out of the p-trap, then you’ll have the odor of sewage in your home.

Also, when pipes become broken or backed up, sewage can’t exit the plumbing system properly. It’s important to deal with these problems quickly as sewage poses a significant health risk to your family and pets.

Unusual Sights

Are you blaming little puddles in your home on your kids or pets? That could be one answer. But if they continue to show up, especially in the same place, then that could be an indication of broken or damaged plumbing.

Another unusual (and scary) sight that may indicate a broken pipe is a curiously high water bill. High usage could be caused by leaky toilets or faucets. Another cause may be that one of the underground pipes feeding water from your meter to your home may have a crack or loose joint. This can be caused by pipe age, seismic activity, tree roots, or animal activity.

Broken pipes aren’t uncommon and can usually be quickly and easily handled by a professional. But don’t put if off. The longer you wait, the more damage will be done and the more expensive it’ll be to fix. If you suspect you have broken pipes in your home, contact the experts at SERVPRO of Springfield / Greene County. Not only will we have your plumbing repaired, we’ll also fix any damage that was caused, making it “Like it never even happened."